Frequently Asked Questions
Order & Shipping
Q: What is your return policy?
A: Your satisfaction is our #1 priority. If you are not completely satisfied with your purchase you may return your item for up to 45 days from the time it was shipped. We will refund 100% of the items purchase price and will even pay for your return shipping. All we ask is that the item is unused, is in its original packaging, and still has all labels on it. Unfortunately we can not offer this policy on any items on sale or to our re-sellers at this time.
Q: How do I return a product?
A: Returning a product is easy. Just log back in with your user name and password. In the "your cart" section there will be a link that states "request a return or exchange label" Select that link and you will be prompted to fill out some information. We will automatically email you a prepaid return label for you to print out. Just put it on your package and drop it off with any UPS driver or at any UPS drop off location.
Q: Do I have to pay for return shipping?
A: We pay 100% of all return or exchange shipping costs. Just follow the instructions above to receive your pre-paid return label. No matter if you are sending medical scrubs or nursing shoes back to us, we pay the entire cost!
Order & Shipping
Q: How can I track my order?
A: Your tracking information will be emailed to you within 24 hours of the shipment of your products. If you didn't receive an email please check your junk mail as many times emails with links are filtered by many email services (especially Yahoo!). You can always call us if you have any questions.
Q: Do you ship to PO Boxes?
A: Unfortunately we can not ship all of our products to PO boxes. Our standard delivery method is UPS ground. If you have a special need please contact us and we will do our best to accommodate you. We do ship to any address within the 50 United States. The shipping address does not have to be your billing address, so you can send scrubs to a friend!
Q: Do you ship outside the US?
Q: Do you ship to Puerto Rico?
Q: What brands do you carry?
A: We offer nursing scrubs and medical uniforms from Cherokee, Landau, Grey’s Anatomy, Dickies, Urbane, Barco, HeartSoul, WonderWink, Med Couture and Peaches. Frontline scrubs also carries Littman stethoscopes.
Q: Can I personalize an item?
A: We offer custom embroidery on all of our scrubs or any other uniforms. We can even help with logo design. Email us for pricing information for your custom scrub order.
Q: What products do you carry?
A: We have scrub tops and scrub pants in sizes XXS – 5XL with both petite and tall options. In addition to traditional medical apparel we also offer maternity scrubs. In addition to scrubs we carry scrub caps, lab coats, jackets, knits, nursing shoes, and stethoscopes. If you have any additional ideas for us let us know! We are always looking for new products to add to our options.
Q: What sizes do you carry?
A: Many sizes are available and depend on the Collection/Style you are selecting.
Q: What colors do you carry?
A: Many colors are available and depend on the Collection/Style you are selecting.
Q: Do you sell maternity scrubs?
A: Yes, we do! We carry maternity scrubs from Cherokee, Landau, and Grey’s Anatomy.
Q: Do you sell gift cards?
A: Frontline scrubs does sell gift cards. They are a perfect gift for the hard-to-shop-for nurse on your list. Call us toll free at 877.477.8529 or send us an email to get more information about gift cards.
Charity & Fundraising
Q: Do you work with charities?
A: Frontline scrubs is proud to donate 5% of net profits to Breast Cancer Awareness. In 2011 we have already agreed to support Operation Smile We are always open to working with new causes, small or large. Feel free to contact us about your cause. We believe in giving back to the communities that help keep us in business. Together we can partner to help make a difference!
Q: Do you offer fundraisers?
A: We offer a variety of fundraising options. All of our options can be found on our scrub fundraisers page. We work with a variety of groups including: nursing schools, nurse associations, high school groups, nurse wards, and any other group that is interested in working with us. Any of our medical scrubs, shoes, lab coats, and every other product you find on our site is available for use in our fundraising options. Some groups sell scrub pants as pajamas some sell a wide array of scrub sets and nursing shoes. Sell scrubs at your next fundraiser as a creative way to raise money for your group!
Q: Who do I contact for help?
A: For help call 877.477.8529 toll free or email us. We make every attempt to answer all calls immediately, if for some reason we can't we will call back as quickly as possible, and never longer than 24 hours later. We are here to serve you, so feel free to call at anytime of day and we will do our best to help you quickly and without hassle.